Vietnam Airlines is now flying its long-haul Business Class seats on a daily A350 flight from Singapore. How does the hàng hóa st& up against the competition?

Flight details


Flight: VN656 Singapore Changi T4 to lớn Ho Chi Minh CityClass: BusinessSeats: 3 chiều & 3GAircraft Type: Airbus A350-900Aircraft Registration: VN-A899Aircraft Age: 0.3 yearsDate: 20th June 2019Departure / Arrival: 20:45 / 21:55Flight Time: 2h 10m


Flight: VN657 Ho Chi Minh City to Singapore Changi T4Class: BusinessSeats: 1K & 2KAircraft Type: Airbus A350-900Aircraft Registration: VN-A897Aircraft Age: 1.3 yearsDate: 30th June 2019Departure / Arrival: 16:10 / 19:15Flight Time: 2h 5m

Our trip

Last month we took a much needed vacation, và rather than hop around from place to place and flight review to flight review as usual, we decided some solid R&R time was called for.

Bạn đang xem: Vietnam airlines a321 business class review

We booked nine nights at the wonderful Six Senses Con Dao, Vietphái nam, a resort we’d meant lớn visit last year but never got round to lớn. It was a fantastic experience and we’ll have sầu a Reviews for you soon.

Our little slice of paradise in Con Dao. (Photo:

Right at the start of 2019 we reported that Vietphái nam Airlines was switching their evening Singapore to Ho Chi Minch flight across khổng lồ the Airbus A350 from March 2019, featuring long-haul flat-bed seats with a 1-2-1 layout in Business Class.

Since these seats are now the mainstay of the Vietnam Airlines long-haul fleet, it was the perfect opportunity for us to lớn đánh giá them on the same trip, so we booked the flights and did just that.

Check-in và lounge

Vietphái nam Airlines uses Terminal 4 at Changi Airport. Check-in desks are located at row 2 (door 2 drop-off). The desks open at 10.30am each day until the last flight departs, and you can kiểm tra in for your flight at any time during this window.

Vietphái mạnh Airlines check-in at Changi T4. (Photo:

There is a dedicated desk for Business Class and another for Sky Priority members.




When we arrived just after 2pm there was no queue. We were very early for our flight as we wanted lớn head across khổng lồ T3 & use our Priority Pass khổng lồ nhận xét the new Marhacha Lounge, which had recently opened. A very nice addition, it’s also becoming the temporary Singapore Airlines KrisFlyer Gold Lounge from the end of this month lớn cover for the new lounge construction until mid-2021.

You can read our full Marhacha Lounge đánh giá here.

Vietphái nam Airlines uses the Blossom Lounge at T4 for Business Class and Sky Priority passengers. We reviewed it shortly after opening in 2017, & nothing significant has changed.

Vietphái nam Airlines directs Business Class và Sky Priority passengers lớn the Blossom Lounge in Terminal 4. (Photo:

Do bear in mind that if you were thinking of checking in early for your Vietnam Airlines Business Class flight & spending a few extra hours in the Blossom Lounge, access on your lounge invitation is restricted khổng lồ 3 hours prior to your flight departure time.


Boarding for our flight commenced at around 8.05pm, through a dual airbridge gate with a dedicated forward door for Business Class passengers.

The process is easy at Changi T4 because there is no security check at the gate (T4 has central security control after immigration).

We were flying on the newest Vietnam Airlines A350, delivered only three months before our flight. As such all the fixtures và fittings were in good condition.

Window seats. (Photo:

Those familiar with the Cirrus Business Class seats, used by airlines including Cavắt Pacific, Finnair & Japan Airlines, will feel immediately at home page on boarding the Vietphái mạnh Airlines A350.

The reverse herringbone seats are in a 1-2-1 configuration, with window seats facing away from the aisle.

Window seats. (Photo:

The middle seats also face away from the aisle, towards one another.

Middle seats. (Photo:

The colour scheme is mostly White or cream, while the carpet và seat fabrics are in the airline’s pastel green / olive sầu green. This won’t be lớn everyone’s taste but we found it quite relaxing & inoffensive.

Settling in

After taking a few cabin pictures we settled in to our middle pair, seats 3 chiều & 3G. The crew came round lớn offer boarding drinks, a choice of Champagne, juice or water.

We both opted for a glass of Champagne, the Heidsieông chồng và Co Monopole. Not the best, but not the worst either.

IFE screen extended in seat 3 chiều. (Photo:

Cold towels were also provided and newspapers were offered, a choice of The Straits Times và some Vietnamese options.

There were also some magazines provided at the baông chồng of the cabin, behind the middle seat pair in row 7.

Magazine selection. (Photo:

The cabin was relatively quiet with only 11 of us flying Business Class that evening, a busy load on the usual Vietphái mạnh Airlines A321 operating lớn Ho Chi Minch but less than 40% load on this much larger A350.

One thing you’ll notice if you’re sitting in the middle seats and travelling with bulky carry on luggage is that there are no overhead lockers in the central ceiling section of the Business Class section on this aircraft. You’ll have lớn nói qua locker space with the window passengers.

Alternative seats

Before we plough too far inlớn this Reviews, it’s important to lớn note that Vietnam giới Airlines actually has two different seat types installed on its fleet of 14 Airbus A350 aircraft. The airline chose the Zodiac Cirrus seats for all its Airbus A350s and Boeing 787s when it initially ordered them, but there was a problem.

The first four A350 aircraft arriving in năm ngoái had lớn be delivered with the Stelia Solstys seat, lớn ensure delivery was not delayed. It was a stopgap solution due khổng lồ the well documented supply issues affecting Zodiac seats worldwide at the time.

Stelia Solstys seat fitted to Vietnam Airlines’ first four A350s. (Photo: One Mile at a Time)

These alternative seats are in an all-forward facing staggered layout, not dissimilar lớn the thiết lập typically used for the Thompson Vantage XL seats (e.g. Qantas A330 Business Class).

These four older aircraft are generally deployed on domestic Vietphái mạnh và short intra-Asia flights for the airline, including flights lớn và from Japan & South Korea. They occasionally fly on the Singapore route too, about 25% of the time from our observation.

The newer 10 A350 aircraft with the Cirrus seats installed are almost always used on long-haul flights to Europe & nước Australia.

We were hoping lớn have sầu one the two flights on this trip operated by an aircraft with the Stelia seats so we could compare the two, but alas both had the new seats and so that’s all we are reviewing here.

The Cirrus seat

There are 29 seats in the Business Class cabin on Vietnam Airlines’ A350 aircraft. Aside from the oldest four aircraft in the fleet, the remaining 10 newer planes lượt thích the ones we flew on feature the Safran Seats (formerly Zodiac) Cirrus hàng hóa.

Seat 3A overview. (Photo:

These are also installed on all of the airline’s Boeing 787s, with only minor differences.

You’ll notice that unlượt thích some more customised versions of the Cirrus seat, like Cacố kỉnh Pacific’s version, there is no privacy ‘wing’ installed at the head area of the seat shell on this one. That makes the experience a bit more exposed & less private.

Seat 3A overview. (Photo:

Each seat is 53centimet wide (21″), & converts into a fully flat bed with a length of 190cm (75″).

There is a fixed armrest furthest from the aisle, and at the aisle side itself a retractable armrest, which is stowed flush with the seat on boarding for ease of access.

Pressing the button at the end of the armrest allows you khổng lồ raise và lower it, but there are no intermediate positions – it’s either fully up or fully down.

Aisle side armrest in the extended position. (Photo:

At each seat there is a side console, closer to the window at the window seats and in between the middle seat pairs. Here you have sầu your reading light, IFE controls, seat controls & a USB & headphones socket.

Side console controls & reading light. (Photo:

The adjustable reading light moves through most angles and pushing the button alongside switches it between either a bright or dyên intensity setting.

At the forward part of the console there is a hook & clip for your headphones, though these weren’t provided on this short flight.

Headphones hook. (Photo:

Some airlines have a more customised specification in their Cirrus seats at the console area, lượt thích Cagắng Pacific who have sầu installed a closing door compartment for device / passport storage.

Airlines like Cacầm Pacific have sầu installed more customised storage features in their Cirrus seats. (Photo:

The Vietnam Airlines one by contrast is quite simple & you’ll have to look for other storage areas for most of your smaller items.

Ahead of the console is a fixed side table, suitable for drinks or keeping personal items close by in flight.

Fixed side table. (Photo:

The dining table extends from below this fixed console, and we’ll take a look at that later in the nhận xét.

Storage options

With only the headphones hook at the side console, storage in this seat is limited khổng lồ a triangular compartment just alongside the extendable armrest at the aisle side.

This is operated by pressing the button & has a hinge mechanism, so you don’t have khổng lồ hold it open.

Storage. (Photo:

At the other side of the seat, ahead of and beneath the side console, there’s a water bottle holder và literature pocket.

Water bottle holder và literature pocket. (Photo:

The literature pocket is designed for magazines, but if you prefer lớn locate those elsewhere for the flight (like in the overhead locker) it will fit smaller, thinner electronic devices without too much hassle.

A tablet or small máy vi tính should easily fit here. (Photo:

Amenity kit

On long-haul flights Vietphái nam Airlines provides an amenity kit in Business Class, however as you would expect there was nothing like that on either of our short flights between Singapore & Ho Chi Minch.

Seat controllers & positions

The seat controls were basic và easy to lớn use. Three premix positions are available to lớn move your seat inkhổng lồ takeoff và landing position, bed mode or a relaxation angle.

Seat controls. (Photo:

Additionally you can independently control the recline and seat pan forward / aft position, with a separate control for the adjustable lower bachồng lumbar tư vấn. This can be moved up và down as well as in & out, though we found it quite subtle & it didn’t make a huge difference.

A green light shows when the seat is in the takeoff & landing position, there is also one of these at the aisle side of the seat near the floor for the crew to lớn easily scan before takeoff or landing.

The table

It was much easier to lớn take pictures of the dining table during the daytime on our return flight, so the following shots are taken from one of the window seats. The tables are identical at each seat however.

It extends from beneath the side console and is released by pulling a small flap at the far kết thúc.

Table release. (Photo:

The table extends as a half-leaf initially, you can then fold it out to lớn full kích thước.

Half-leaf table. (Photo:

Once extended the table is a good kích thước for dining and provides a solid working surface, easily accommodating a laptop. You can keep drinks or other items on the fixed side table at the same time, so there’s plenty of surface area to lớn work with.

Full size table. (Photo:

The table is still able to pivot bachồng towards the stowed position when extended, so you can move sầu it slightly khổng lồ help you get in & out of your seat halfway through your meal. Lowering the armrest at the aisle side should allow you lớn vì chưng this easily.

Access space with the table in use. (Photo:

One aspect to lớn note is that the table itself does not move sầu forwards and backwards. Rather you have sầu khổng lồ move the seat pan forwards và backwards using the seat controls for your optimal dining / working position.

This can be done with or without changing the recline, so it should still be possible lớn find a comfortable position for most people.


A full bar service is offered on board, though no menu or drinks list is provided on short flights so the cabin crew will offer the selections, for example wine and Champagne, as they take the meal order.

The White wine was a Spanish variety while the red was from France. As usual, we checked the ratings from our favourite wine reviews site Vivino.

 Heidsieông xã và Co Monopole Blue Top Brut Champagne3.7 stars
White WineRed Wine
 Viña Albali Ruedomain authority Sauvignon Blanc 2016 Château de Ribebon Bordeaux Supérieur 2015
3.6 stars3.7 stars

Not bad ratings overall & similar khổng lồ those we see on Singapore Airlines regional services in Business Class, though there tend to be more options on SIA (typically up khổng lồ three reds và three whites).

From Đánh Giá we have seen online if you are flying on a long-haul flight with Vietnam giới Airlines there will typically be one additional trắng wine & one additional red wine option offered, for a total of four wine choices.

Food (SIN-SGN)

A printed thực đơn is provided on long-haul Business Class flights with Vietphái nam Airlines, but on this short flight the crew simply explain the options lớn you face to lớn face and ask for your preference after takeoff.

Between Singapore and Ho Chi Minc the choices were:

Chicken with ricePork with riceBeef with noodles

I went for the Beef with noodles và Eddie opted for the Pork with rice.

On long-haul flights Vietnam giới Airlines serves meals course by course, but on these shorter flights everything comes on a single tray as you would expect due khổng lồ the time constraints.

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All passengers were served the same starter, a Tumãng cầu Sashimi dish served on a bed of lettuce, cabbage and pickles with a tomato lớn and lime garnish. It was excellent and probably the highlight of this meal!

Tumãng cầu Sashimày. (Photo:

The Beef with noodles was quite enjoyable, served with Bok Choy and carrots on the side.

Beef with noodles. (Photo:

Eddie went for the pork with rice, which was quite average. It also came with Bok Choy & carrots, so this seems lớn be the standard accompaniment for the evening flight!

Pork with rice. (Photo:

Dessert was Vietnamese fresh Lychee, also served on the same tray.

Dessert. (Photo:

In-flight entertainment (SIN-SGN)

Each of the Business Class seats on the Vietphái mạnh Airlines A350 is equipped with a personal IFE system with a 16″ screen, however on our flight from Singapore khổng lồ Ho Chi Minch it was not activated. Even the moving map was not accessible, with the screen showing the welcome message throughout the journey.

The crew informed us that they don’t activate the system on short flights, however on our return flight from Ho Chi Minch lớn Singapore the following week the system was switched on và useable, so we’re not sure what the official policy is here.

Later in this đánh giá we’ll take a quiông xã look at the system in more detail from our return journey.

nguồn sockets

Alongside the IFE remote and seat controls at each seat there is a USB charging socket. This is well located for charging your smaller sản phẩm điện thoại devices while they sit on the fixed side table.

A full multi-standard power socket is located under the side table to the front, near the literature pocket và water bottle holder. This is a little trickier to lớn access but can still be used when the seat is in bed mode.

Multi-standard power socket. (Photo:


Vietnam Airlines aircraft are not Wi-Fi equipped, so even on a long flight (for example all the way to London) you will be out of touch during the journey.


There are two toilets at the front of the Business Class section on the Vietnam Airlines A350 for a maximum of 29 passengers, a reasonable passenger-to-nhà vệ sinh ratio of 15:1.

The nhà wc at the forward right side of the cabin is slightly bigger than the one on the left.

The smaller forward left side nhà wc. (Photo:

These are standard toilets you’ll find on most A350s. There was little in the way of additional amenities (other than hand wash), though this may differ on long-haul services.




A fresh flower is included for decoration and both toilets were kept very clean during both our flights, which is always the main thing.

Bed mode

There was no time for sleeping on these flights but we did take the opportunity khổng lồ convert our seats into lớn the flat-bed position.

Seat 3D in flat-bed position. (Photo:

The Cirrus seat is generally well regarded for sleeping and we took a few minutes to lớn try it out.

Overall the bed seemed comfortable. On long-haul flights a pillow và blanket are provided, but no mattress pad is offered và some nhận xét have sầu suggested that would make a big improvement.

Seat 3D in bed mode. (Photo:

There are a couple of gaps where the seat cushions don’t exactly align in bed mode và those may become uncomfortable overnight, so a mattress pad would definitely help here. Another solution we have sầu used in the past is khổng lồ request an extra blanket from the crew và use it as a mattress on top of the seat.

As always with these reverse herringbone seats, space does become limited towards the foot over.

Taller people may find that foot space becomes quite limited when these seats are in bed mode. (Photo:

The privacy shield around the head area in this seat also doesn’t ‘wrap around’ very far, so you can feel slightly exposed to lớn the aisle. We found that extending the adjustable armrest improved this, though it sacrifices some shoulder width.

Return flight

The great thing about ticking off most of our Reviews on the way lớn Ho Chi Minc at the start of our trip was that we could relax & enjoy the return flight the following week.

The best way to celebrate a great vacation, and the best start to any Business Class flight. (Photo:

Just a few additions lớn round off the reviews though, as this flight home did give sầu us the chance to:

Take a few daytime photos of the cabinSample the different food optionsTry out the window seatsTest the in-flight entertainment (which was deactivated on our first flight)Middle seat pair. (Photo:

Food (SGN-SIN)

The Champagne and wines offered on this flight were the same as those we had from Singapore to lớn Ho Chi Minc. The crew took our meal order on the ground rather than after takeoff on the Ho Chi Minch khổng lồ Singapore flight.

This time the options were:

Chicken with ricePrawns with fried ricePork with noodles

It was the same thiết lập as before with the meal being served on a single tray, including the starter và dessert.

Salad starter & fruits for dessert. (Photo:

The starter was a basic salad và was nowhere near as good as the Tuna Sashimi dish served on our previous flight, but it was fresh và crisp with a good Italian dressing provided.

A bread selection was offered.

Bread. (Photo:

For the main course on this flight Eddie went for the Chicken with rice.

Chicken with rice. (Photo:

He said this was really good, better than his meal on the outbound flight.

Since the noodles worked well for me on the first flight, I decided khổng lồ try the Pork with noodles on the way bachồng. As it turns out, this was actually Pork with Penne Pasta!

Pork with penne pasta. (Photo:

Nonetheless it was flavourful và well cooked in a tasty tomato / olive sầu sauce with mixed vegetables on the side.

The garlic bread was a perfect accompaniment, but no one does it as well as Singapore Airlines in our opinion!

In-flight entertainment (SGN-SIN)

The in-flight entertainment system ‘LotuStar’ was activated on this flight, unlượt thích our Singapore to lớn Ho Chi Minch service, however no headsets were provided, so there was no way to watch anything!

In-flight entertainment. (Photo:

It did give us an opportunity khổng lồ take a look through the system và check the content though. There were 59 movies offered, a set of some new releases, classics, Asian and European options.

There was a selection of music, và in the TV section a total of 79 titles including some multi series options like Modern Family (8 episodes) and Gotham (15 episodes).

Finally there were some games, a kid’s selection & a moving Skymaps lớn traông chồng the flight progress.

IFE options include a moving maps system. (Photo:

Controls at the bottom of the IFE screen itself allow you khổng lồ operate the overhead reading light, cabin attendant Điện thoại tư vấn và volume control. Those functions also available via the wall mounted (but extendable) remote control if you prefer, but otherwise we found the system best used as a touchscreen.

The in-flight entertainment certainly isn’t up there with the most extensive you’ll find these days, on the likes of Emirates và Singapore Airlines, but there should be enough here to keep you occupied even on a long-haul flight or two.

Wear và tear

On our Singapore to lớn Ho Chi Minc flight we had the benefit of experiencing a brvà new aircraft (0.3 years old), so the fixtures & fittings were all in good condition.

Our return flight saw us flying a slightly older A350 in the fleet, at 1.3 years old.

It was surprising how much wear & tear was apparent over just a year of operation.

While certain elements had stood up well over a year, others definitely had not. The spring on the side storage container at the aisle side had gone in my seat, meaning you had to hold the lid open when using it.

There were a lot of scuff marks at the seat entrance and fittings, but most importantly both of our seat cushions had significantly lost their padding at the forward kết thúc, so they ‘drooped’ over the edge. This would become quite irritating on a long flight, & may also affect the bed comfort.

On the other h& the side table, side console & seat controls still looked br& new!

Given that this aircraft was 1.3 years old và the average age of the Vietphái mạnh Airlines A350 fleet is 2.3 years (3.4 years for the 787s), it is a concern that the airline is not keeping its Business Class cabins in good condition as this may affect your comfort on a long-haul flight.


On both our flights the cabin crew were very good; polite, courteous & attentive. Nothing was too much trouble và they were very accommodating (we always ask to take pictures of wine bottles, etc. which must be irritating for them!).

Vietnam Airlines cabin crew. (Photo:

Standards are not quite up lớn the renowned Singapore Airlines level but we were well looked after and would have no particular service concerns about taking a Vietphái mạnh Airlines flight in future.

Where khổng lồ sit

Business Class cabins in a 1-2-1 arrangement lượt thích this one make for a fairly simple seat selection decision.

Solo travellers will want khổng lồ opt for one of the window seats, A or K in this case, while couples will probably prefer the D/G middle pair for some social tương tác.

Privacy for solo travellers is best in the window seats. (Photo:

Though there is no adjustable divider between the middle seats on this aircraft there is still sufficient privacy if you do find yourself in a middle seat while travelling next to someone you don’t know. Couples in the middle can move both of their seat pans forwards for a more sociable chatting / dining experience.

Vietphái mạnh Airlines A350 seat map. (Image: Vietnam giới Airlines)

The sole bassinet position in this cabin is at seat 1K, the right hvà side window seat in the first row. If you’re flying in one of the four older aircraft with the Stelia seats, the bassinet position is at 1G instead.

The nhà wc door for the right side nhà vệ sinh is right in front of seat 1K in this cabin, while on the left side the nhà wc is at the very front ahead of the main aircraft door. There is therefore likely to lớn be more light & noise disturbance at the front right section of this cabin.

On a long overnight flight we would target a mid / rear left side or rear right side seat as a preference.

You’ll notice that seat 8K is ‘missing’ on this aircraft, that’s because Vietnam Airlines has installed some additional galley storage in that location.

Seat 7K is directly ahead of a galley storage area. (Photo:

We would probably avoid seat 7K for this reason, as there is likely to lớn be noise as crew access the various stock in this area during the flight.

That brings us to the ‘standalone’ seat 8A. Quite a nice private seat right at the baông xã of the cabin, there is no middle pair next door so the feeling here is quite secluded. There is a cupboard to the right but it’s unlikely to contain too much of interest lớn the crew during flight (more likely emergency equipment).

Despite proximity to lớn the galley, this is one we might actually go for when flying alone.

Another aspect the seat map doesn’t show is that the rows are slightly staggered. That’s khổng lồ say the middle pair, seats 1D and 1G for example, are not directly aligned with the window seats in the same row (1A and 1K).

The middle seats in each row are mix slightly further ahead of their respective sầu window seats, & this aids privacy slightly.

Unlượt thích the Boeing 787, the Airbus A350-900 benefits from no ‘plugged’ or missing windows in the forward cabin section, so all the window seats have a good view.

You’ll get a good view at any window seat in Business Class on the Vietphái mạnh Airlines A350. (Photo:

Where does Vietnam Airlines fly these seats?

As we mentioned above sầu, you’ll find these Cirrus seats installed on most Vietnam giới Airlines Airbus A350s (10 out of 14 aircraft) và all Boeing 787s (11 aircraft).


With the airline’s Boeing 777 fleet now retired, and only one A330 remaining in service, these seats are now the mainstay of the Vietphái nam long-haul fleet. Here’s where they are currently flying on the network.

To / from Ho Chi Minc (SGN)
To / from Hanoi (HAN)
Da NangHo Chi MinhFrankfurt


If you’re flying between Singapore and Ho Chi Minh on Vietnam giới Airlines in Business Class then one thing’s for certain, there’s simply no doubt about which flight to lớn pichồng. VN657/656 are the flight numbers you need for a truly superior experience over the usual A321 Business Class the airline offers on the route through the rest of the day, guaranteeing this superior A350 option.

Better still, if you’re heading all the way to Europe, nhật bản or nước Australia with the airline, this evening flight connection from Singapore will give sầu you a flat-bed experience from start lớn finish.


Looking at the seat as a long-haul product though, it does fall behind many alternatives lượt thích Singapore Airlines, Qatar Airways & even Canuốm Pacific’s Cirrus seat, which has a higher overall specification và comfort.

Would we book Vietphái nam Airlines A350 Business Class on a long-haul flight? Yes, but only if it was a good khuyến mãi.

There are good deals out there though.

For example in October 2019 you can fly Singapore to lớn London Heathrow return in Business Class on Vietphái nam Airlines for S$2,700. That’s on the A350 from Singapore, then the Boeing 787 with the same Cirrus seat lớn London and bachồng, finally slumming it in an A321 on the short fourth sector due lớn the timing (unless you want to hang around all day in Ho Chi Minch on the way home).

A similar routing to or from Frankfurt or Paris is even cheaper at around S$2,500 return.

If we couldn’t find a redemption flight using KrisFlyer miles, or perhaps a cheap khuyến mãi with a Middle East airline, we would definitely consider this option.


Overall, while you aren’t going to get Singapore Airlines, Cathay Pacific or Qatar Airways style service, hàng hóa or seat finishes on these flights, we were generally happy with our experience và would consider the Vietphái mạnh Airlines A350 in future if the fare was competitive.

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review Summary
Review:Vietnam giới Airlines A350 Business Class
Summary:Vietnam’s A350 Business Class seat doesn’t have sầu all the bells and whistles like some competitors, but as a competitively priced flat-bed khổng lồ Europe and other long-haul destinations with good food and friendly service, it’s well worth considering.
Date:June 2019
Among Long-haul Business Class seats:
Rating:3.5 out of 5

As a short-haul option between Singapore & Ho Chi Minh: