Cách Xử Lý Khi Thất Lạc Hành Lý Của Vietnam Airlines


No one wants to thất bại baggage at Vietphái nam airports as well as at other airports in the world. What should passengers vày in this case? Please refer khổng lồ following vdbnhatranghotel.vn tips lớn mitigate this situation. Baggage from check-in counter to lớn arrival airport has to lớn go through many stages such as security screening, boarding, transferring from the plane to lớn the trucks và from conveyor to passengers. Airport staff is entirely responsible for these stages. Though there are hundreds of cameras with an operation center, the theft & lost items in the suitcases still happens and this makes many passengers extremely worried.

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Quý khách hàng đã xem: Lost & found

When detecting the outside baggage is intact but inside is missing some items, passengers should immediately report lost and found of Vietphái nam Airlines at the airport on irregularities of baggage such as requesting lớn weight baggage again, checking baggage after receiving, declaring the characteristics of lost items... Then, the airline và security agent will make all their effort to solve sầu the problem such as finding or compensating baggage to passengers.


In the case of lost baggage, if passengers cannot prove sầu the actual value of the baggage, the airlines (including Vietnamese Airlines) will adopt a common compensation for passengers. The liability limits of Vietnam Airlines checked baggage is USD đôi mươi per kilogam or does not exceed USD 400 per passenger (or local currency equivalent) for cabin baggage. In addition, for flights on European route, the compensation of Vietnam giới Airways for damaged baggage does not exceed 1000SDR/ passenger. In case of both cabin baggage and kiểm tra baggage of a passenger are damaged for various reasons, a compensation is made according lớn the actual damage but not exceeding the limits of Vietnam Airline liability for that passenger (SDR 1000 or local currency equivalent).

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So Vietphái nam Air suggests passengers:

- Should use hard suitcases with lock rather normal zipper. If want to get something inside the evildoers will have sầu to lớn break the loông chồng, then the suitcase cannot be closed again.

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- For checked baggage, passenger also should wrap and cover the entire the baggage by tape along with his name, address và phone number.